A successful onboarding process is often the difference between a new hire experience that fosters strong connections to the organization versus one that causes a new hire to want to leave before they even have the chance to make an impact. In fact, organizations with strong onboarding processes tend to improve new hire turnover by 82% and productivity by over 70%.1 The onboarding experience should make new hires feel comfortable and welcome, clarify expectations of their new role and resources, and foster connections to peers and leaders.2 However, because only 12% of organizations have a strong onboarding process3, SMD finds it important to continuously understand the new hire experiences that contribute to voluntary turnover.

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